1 Age Verification – Strictly 18+
pkr335 enforces a strict minimum age of 18 years for all users. Age is verified at registration through date-of-birth declaration and confirmed through our KYC identity verification process. Any account found to belong to a user under 18 — identified through our own checks, a parental report or any other means — will be immediately suspended.
All deposits made by an underage account holder will be returned. If winnings were generated from gameplay before the age issue was identified, pkr335 reserves the right to withhold those winnings given the fundamental breach of platform eligibility. This policy protects minors from the potential harms associated with gambling at a vulnerable stage of development.
Parents and guardians concerned about a minor accessing pkr335 or any online gaming platform are encouraged to use parental control software at the device and network level. They should also speak with their children openly about the financial risks of gambling and why adult gaming platforms like pkr335 are not appropriate for people under 18.
2 Deposit and Loss Limits – How They Work
pkr335 deposit and loss limits are designed with a deliberate asymmetry that protects players: reductions take effect immediately, while increases are subject to a mandatory 24-hour cooling period. This design is intentional — it means that a decision made in a calm, considered moment (reducing a limit) has immediate protection, while a decision made in the heat of a losing session (increasing a limit) has a built-in pause.
- Daily deposit limit: Maximum total deposits within a 24-hour rolling window.
- Weekly deposit limit: Maximum total deposits within a 7-day rolling window.
- Monthly deposit limit: Maximum total deposits within a 30-day rolling window.
- Daily loss limit: Maximum amount you can lose within a 24-hour period before pkr335 prevents further wagering.
If you set a Rs 5,000 weekly deposit limit and later decide to increase it to Rs 8,000, that increase will only take effect 24 hours after you submitted the request — giving you a full day to reconsider. During that 24-hour window, the lower limit of Rs 5,000 remains in force on your pkr335 account.
3 Self-Exclusion – The Full Policy
Self-exclusion on pkr335 is available for any player who feels they need to stop gambling for an extended period. When you self-exclude from pkr335:
- Your account is immediately locked — you cannot log in, deposit, play or withdraw.
- Any real-money balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method.
- Bonus funds are forfeited upon self-exclusion.
- pkr335 will remove you from all marketing communications immediately.
- The self-exclusion applies for a minimum period of six months. It cannot be reversed during this period — even if you contact support requesting reversal.
- After the minimum period expires, you may contact pkr335 to request reinstatement — but this requires a mandatory 24-hour reflection period and explicit reconfirmation of your wish to return.
To initiate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly via live chat at any hour. There is no requirement to explain your reason. The process takes less than five minutes.
4 Responsible Marketing Policy
pkr335 takes a responsible approach to marketing that goes beyond simply following rules. We do not send promotional offers to players who have self-excluded, set high responsible gaming restrictions, or shown patterns of high-frequency play associated with problem gambling indicators.
- Marketing communications are only sent to players who have explicitly opted in during or after registration.
- Players who self-exclude are permanently removed from all pkr335 marketing lists — this happens automatically and cannot be overridden.
- Players who have active loss limits at their maximum restriction level are not targeted with bonus promotions that might encourage them to increase those limits.
- All pkr335 promotional materials include responsible gaming messaging and the 18+ age restriction prominently.
5 Staff Training and Responsible Gaming Culture
Every member of the pkr335 support team is trained in responsible gaming principles before they interact with players. This training covers: how to recognise signs of problem gambling in player communications; how to respond sensitively and without judgment; the process for activating all player protection tools; and when to escalate concerns to a senior responsible gaming officer within the pkr335 team.
pkr335 conducts regular responsible gaming refreshers and reviews a sample of support interactions involving responsible gaming topics to ensure standards are consistently maintained. Our goal is for every player who reaches out about a gambling concern to feel heard, respected and supported — not pressured or dismissed.
6 Protecting Minors
Keeping underage individuals away from online gambling is a shared responsibility between gaming operators, parents, guardians and technology providers. pkr335 fulfils its part through mandatory age verification, underage account monitoring and immediate action on reports. But there are additional steps that families can take:
- Do not share your pkr335 login credentials with family members, including older teenagers.
- Consider enabling parental control software on shared devices that restricts access to gaming and betting websites.
- Have open conversations with teenagers about the risks of gambling — normalising the topic makes it less likely to become a hidden problem.
- If you discover a minor has accessed pkr335, report it to support@pkr335.app immediately. We take these reports seriously and will act without delay.
